Terms & Conditions

Zoom Events Terms & Conditions

Use of the Zoom Events Website (zoomevents.co.uk) and Online Booking System.

Zoom Events Ltd website provides the ticket purchasing facility for Event Design Solutions Ltd and its ticketing platform Eventix. Zoom Events offers a range of both free to enter and ticketed events. In some instances, events may be free to enter, but also contain ticketed add-ons.

All tickets purchased for Zoom Events activities and those of any other Company using the Zoom Events ticketing facility will be processed by Event Design Solutions Ltd

The following terms and conditions are specific to Zoom Events Ltd, please see separate terms and conditions for Event Design Solutions Ltd and other companies using the Zoom Events ticketing platform, all of which can be found on the Zoom Events website’s ticketing pages.

Zoom Events Tickets and Tickets for Zoom Event Add-Ons

When purchasing a ticket or an add-on for a Zoom Event via the Zoom Events website, the ticketing process and purchase transaction is managed by a third-party booking software called ‘Eventix’ in partnership with ‘Event Design Solutions Ltd,’ a company registered in England and Wales with company number, 08321636 and registered office address Greenhill House First Floor East Wing, Thorpe Road, Peterborough, Cambridgeshire, England, PE3 6RU.

‘Eventix’ will appear on your bank statement following a ticket purchase from the Zoom Events website or Eventix landing page.

When booking a ticket for entry to a Zoom Event or ticketed event add-on to a Zoom Event, you are agreeing to the following booking terms and conditions:

• 1. Customers should protect any password and login details as they will be accountable for any bookings made in their name, whether made by the actual customer or not.
  2. We do not offer refunds on cancelled or non-attended bookings and online bookings are non-transferable.
  3. All event ticket and event add-on ticket bookings will carry a separate, clearly stated non-refundable booking fee to cover transaction costs, use of the booking platform and administration associated with each booking.
  4. The booking fee referred to in (3.) is non-refundable under any circumstances including, but not limited to, the cancellation of an event by Event Design Solutions Ltd or any other party who, from time to time, we may partner with when organising aspects of our events.
  5. No refunds will be made if the event is cancelled for any reason including ‘force majeure’ (‘force majeure’ meaning any cause beyond our reasonable control including, but without limitation, acts of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lock out, weather, adhering to regulations or advice from national or local governments or police or similar, third-party injunctions, national defence requirements etc.)
  6. Event Design Solutions Ltd, will not be liable to you for failure to perform any of our obligations to the extent that the failure is caused by ‘force majeure’. Should the event be cancelled for reasons other than force majeure, we will endeavour to re-schedule the event to another future date but for clarity, no refunds will be offered.
  7. In the case of cancellation, personal arrangements including, but not limited to, travel, subsistence, accommodation etc. relating to the event which have been arranged by you are at your own risk. We shall not be liable for any losses incurred from personal arrangements or wasted expenditure.
  8. Whilst every effort is made to ensure that the full, advertised line-ups, activities and attractions take place as advertised, we reserve the right to change the published bill and/or running times without notification. This includes, but is not limited to music artists, drinks menus, live children’s entertainment and other billed attractions. Tickets are for the event and not a specific artist or billed attraction.
  9. Event Design Solutions Ltd cannot be held responsible for any online bookings made incorrectly or in error by the customer.
  10. Customers are accountable for all online bookings made in their name (even when made incorrectly) and the charge associated with them.
  11. All online bookings will be confirmed by email.
  12. You will need to provide evidence of your booking upon arrival to the event. Tickets can be either printed or presented on a mobile phone made available for scanning at the event gates using the ticket providers App.
  13. We reserve the right to make any changes to the timetable or the online booking system at any time
  14. We reserve the right to decline any booking to a Zoom Event without reason.
  15. We reserve the right to refuse entry and remove people from the premises without reason
  16. Event Design Solutions Ltd and it’s group companies, Zoom Events Ltd, Market Square Group Ltd and Eventix, as well as any other trusted sub-contractors commissioned to assist in the ticketing or managing of the event may access the data submitted during your ticket purchase for the purpose of processing, managing and monitoring bookings as well as admittance into the event. Your ticket data will be not be sold or passed on to unconnected third-parties for marketing or other purposes, with the exception of any reason deemed lawful such as providing details to police and law enforcement in cases of suspected fraud or criminal activity.
  17. When purchasing your tickets, you may be asked whether you would like to opt in to receive our e-newsletters and special offers about upcoming events. You will only be added to the relevant subscriber list if you choose to opt in and may opt out at any time.
  18. For further information concerning (16.), (17.) and (18.) please see our privacy policy.

What Ales You? Ale & Cider Festivals, Pub Quiz and ‘Live’ Comedy Evenings

Some Zoom Events will feature ticket only adult add-ons such as the What Ales You Beer? Festival for which extra terms and conditions apply in addition to those listed above.

2.1 What Ales You? Ale & Cider Festivals, pub quizzes and ‘Live’ comedy evenings are suitable for adults aged 18+ only. Therefore, we will ask you to confirm that you, and other ticket holders you are purchasing on behalf of, meet this age requirement at the time of booking.

2.2 Even if you believe that you appear to look at least 18 years of age, you may be required to provide ID to prove your age upon entry to the event and at the festival bars. Without relevant ID to provide proof of age when asked, you will be refused entry to the event so it is important to bring your ID regardless of how old you are.

2.3 The following constitute approved ID for Zoom Events. A valid and in-date:

• UK Photo Card Driving License.
• Passport with Hologram (photocopies and out-of-date passports are not permitted).
• Military ID where the Date of Birth is Present.

2.4 We reserve the right to refuse entry or expel from the venue anyone deemed to be ‘in drink’, under the influence of banned substances or legal highs.

2.5 We reserve the right to refuse entry to or expel from the event, anyone behaving inappropriately. What constitutes inappropriate behaviour shall be at the discretion of the event organiser. All event participants must obey the reasonable instructions of the event management and security team at all times.

2.6 In such instances listed in (2.2), (2.3) and (2.4) above no refunds will be given where a ticket holder is refused entry or expelled from the event.

2.7 Strictly no alcohol, illegal substances, ‘legal’ highs, glass items (except small perfume bottles), candles, gas canisters, flares, knives or laser equipment/pens allowed at the event.

Children’s Areas

3.1 When attending children’s activities booked at Zoom Events, all children under 16 must be accompanied by a parent, guardian or responsible adult aged 18 or over who remains with their child at all times. Each adult must be responsible for no more than four children within the children’s entertainment area at any one time.

3.2 Face painting is not included in the price for general entry into children’s entertainment areas and must be booked separately as an add-on.

3.3 Children’s fairground rides and slides are not included in the entry price to our children’s entertainment areas and fayres will be payable separately to the ride operators.

3.4 Certain attractions within the children’s entertainment areas may only be suitable for particular age ranges and can sometimes involve a height restriction. It is the responsibility of the accompanying adult or guardian to ensure that you adhere to any safety information, age or height restrictions on the equipment provided in these areas. Reasonable instructions from the children’s entertainers and stewards must be followed at all times.

Concession Tickets

4.1 Disabled ticket holders will need to bring one of the following:

• Entitlement to Disability Living Allowance for children under 16 or Personal Independent payments for those aged 16-64, either in the form of a letter stating that the benefit has been awarded, or the actual Allowance book
• Attendance Allowance or Carer’s Allowance letter of award
• Incapacity Benefit books, or a letter notifying the recipient that the benefit has been awarded
• A Blue or Orange badge, or
• In the case of visual impairment, a registration card known as the BD8 or a Certificate of Visual Impairment (CVI)

4.2 Wheelchair Users

We endeavour to ensure that our events are wheelchair friendly. However, if you are purchasing a concession ticket as a wheelchair user, please telephone 01832 281 274 at the time of booking to confirm the exact arrangements we have made for your event.

4.3 Students will be required to show a current student ID or NUS card with their ticket upon entry to the event. Failure to produce a valid student card may result in an extra charge being levied for a full price ticket on the door or entry being refused.

4.4 For clarity, entry may be denied to anyone who’s documentation does not support their ticket type/description, or anyone who is not carrying the required documentation.

All terms and conditions are governed by English law and any dispute arising out of or in connection with these conditions shall be subject to the exclusive jurisdiction of the English courts.